Privacy Policy

Who we are

Twisted Scissors Hair Design

Unit 4/17 Blackwood St

Mitchelton QLD 4053

Phone: 0481 568 929

Information we may collect

We may collect personal information when you:

• contact us through our website
• call, text or message us
• make an enquiry or appointment
• use an online booking service linked from our website
• interact with our website or social media pages

The information we collect may include your name, phone number, email address, appointment details and any information you choose to provide in an enquiry or message.

How we use your information

We may use your personal information to:

• respond to enquiries
• manage appointments
• provide salon services
• contact you regarding your booking or enquiry
• provide information you have requested
• improve our website and services
• maintain appropriate business records

We do not sell or rent your personal information to third parties.

Online bookings and third-party services

Our website may link to third-party services such as online booking platforms, Google services, social media platforms or other external providers.

When you use a third-party service, that provider may collect and process your information in accordance with its own privacy policy and terms.

Twisted Scissors Hair Design is not responsible for the privacy practices of external websites or services.

Website forms

If you submit information through a contact form on our website, we use that information to respond to your enquiry.

Please do not submit sensitive personal information through our website unless it is necessary for your enquiry or appointment.

Cookies and website analytics

Our website may use cookies and similar technologies to help the website operate correctly and to understand how visitors use the site.

We may also use third-party services such as analytics, advertising or mapping tools. These services may collect information such as your device type, browser, IP address and general website activity.

You can control or disable cookies through your browser settings, although doing so may affect some website functions.

Google and other third-party services

Our website may use or link to services provided by Google, such as Google Maps, Google Business Profile, analytics or advertising services.

These services may collect information in accordance with Google’s own privacy policies.

Our website may also display reviews or content supplied through third-party platforms.

Social media

If you contact or interact with us through platforms such as Facebook or Instagram, those platforms may collect and use information in accordance with their own privacy policies.

How we protect your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, for business administration, or where we are required to retain it by law.

Accessing or correcting your information

You may contact us if you would like to:

• request access to personal information we hold about you
• correct information that is inaccurate or out of date
• ask us to delete information where appropriate

We may need to verify your identity before processing a request.

Privacy enquiries or complaints

If you have a question or concern about how we handle your personal information, please contact us:

Twisted Scissors Hair Design

Unit 4/17 Blackwood St, Mitchelton QLD 4053

Phone: 0481 568 929

Or use the Contact Us page on this website.

We will review your enquiry and respond within a reasonable time.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or privacy practices.

The latest version will always be available on this website.